Frequently Asked Questions (FAQs)

Welcome to our Frequently Asked Questions (FAQs) page. Here, we address common inquiries about our products, services, and policies. If you have any further questions or concerns, please feel free to reach out to us. We're here to help!

1. Where do you source your teas?
   We are committed to sourcing the highest quality teas from around the world. We work directly with trusted tea growers and suppliers who share our passion for exceptional teas, ethical practices, and sustainable sourcing.

2. Are your teas organic?
   Yes, we offer a wide range of organic teas. Look for the "organic" label on our product packaging or refer to the product description for more details. We believe in providing teas that are not only delicious but also adhere to organic standards.

3. How should I store my tea?
   To preserve the freshness and flavor of your tea, we recommend storing it in an airtight container, away from light, heat, and strong odors. This will help maintain its quality and extend its shelf life.

4. What's the best way to brew loose-leaf tea?
   Brewing loose-leaf tea is a delightful ritual. Start by heating water to the appropriate temperature for the type of tea you're brewing. Add the recommended amount of tea leaves to a teapot or infuser, and steep for the recommended time. Strain or remove the leaves, and enjoy!

5. Can I re-steep my tea leaves?
   Absolutely! Many of our teas can be re-steeped multiple times. Each infusion offers a unique flavor profile, and you may discover new nuances with each steeping. Experiment and enjoy the journey of re-steeping your tea leaves.

6. Do you offer tea samplers or variety packs?
   Yes, we offer a variety of tea samplers and gift sets that allow you to explore different flavors and tea types. These are a perfect way to discover new favorites or create a memorable gift for tea enthusiasts.

7. Are your teas suitable for people with dietary restrictions?
   While our teas are generally gluten-free and free from common allergens, please refer to the product descriptions or packaging for specific information. If you have specific dietary concerns, we recommend consulting the ingredient list or contacting us directly for further assistance.

8. Can I return or exchange my tea purchase?
   We strive for your complete satisfaction. If you encounter any issues with your tea purchase, please reach out to our customer service team. We will do our best to resolve any concerns or arrange for a return or exchange if necessary.

9. Do you ship internationally?
   Yes, we offer international shipping to select countries. Please review our shipping policies or contact our customer service team for more information on international shipping options.

10. How can I stay updated on new tea releases and promotions?
    To stay in the loop, sign up for our newsletter! By subscribing, you'll receive the latest updates on new tea releases, special promotions, and exclusive offers. Join our tea community and never miss a sip of excitement!

We hope these FAQs have provided helpful insights. If you have any additional questions or need further assistance, please don't hesitate to reach out to us. Happy sipping!